Shipping policy
Made to order
Every Just In-Case product is printed to order. Nothing sits in a warehouse waiting — your case is produced specifically for you once your order is placed. This means there is a short production window before your parcel is dispatched.
Production time: 2–5 business days.
Production time is separate from delivery time. The estimates below start from the moment your order leaves our production facility, not from the moment you place it.
Delivery times and costs
United Kingdom
Delivery is free on all UK orders.
| Stage | Timeframe |
|---|---|
| Production | 2–5 business days |
| Delivery | 3–5 business days |
| Total | 5–10 business days |
International
Shipping costs for international orders are calculated at checkout based on your destination and are shown before you pay.
| Stage | Timeframe |
|---|---|
| Production | 2–5 business days |
| Delivery | 7–16 business days |
| Total | 9–21 business days |
All timeframes are estimates and exclude weekends and public holidays. Delivery may take longer during Drop launches, sale periods and the Christmas season. In line with UK consumer law, we will deliver your order within 30 days of purchase unless we agree otherwise with you.
Where we ship
We ship worldwide, with the following exceptions.
We are unable to ship to South Korea, Hong Kong, Taiwan, Japan or Singapore. If your delivery address is in one of these regions, please do not place an order, as we will be unable to fulfil it and will issue a refund.
Order tracking
Once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to track your parcel. Tracking information can take up to 48 hours to update after dispatch.
If you have not received a dispatch email within 7 business days of ordering, please check your spam folder before contacting us.
Customs, duties and import taxes
Orders shipped outside the United Kingdom may be subject to import duties, customs charges and local taxes levied by the destination country.
These charges are the responsibility of the customer and are not included in the price you pay at checkout. We have no control over these charges and cannot predict their amount. Customs policies vary widely between countries, so please check with your local customs office before ordering if you are unsure.
If a parcel is refused at customs or returned to us because import charges were not paid, we are unable to refund the original shipping cost.
Incorrect or incomplete addresses
Please double-check your delivery address before completing your order. We are unable to amend an address once an order has entered production.
If a parcel is returned to us because the address supplied was incorrect or incomplete, we will contact you to arrange redelivery. A redelivery charge may apply.
Lost, delayed or damaged parcels
Delayed parcels. If your order has not arrived within 10 business days of the estimated delivery date, contact us and we will open an investigation with the carrier.
Lost parcels. If a parcel is confirmed lost in transit, we will send a replacement at no cost to you, or issue a full refund if you prefer.
Damaged or faulty items. If your order arrives damaged or with a printing defect, contact us within 30 days of delivery with your order number and clear photographs of the item and its packaging. We will arrange a replacement or refund. You will not need to return a damaged item unless we specifically request it.
Please note that we cannot accept responsibility for parcels marked as delivered by the carrier but subsequently reported missing from a doorstep or communal area. We will, however, always assist you in raising a claim with the carrier.
Drops and limited availability
Our Drops are limited to 100 units per design. Once a Drop sells out it is archived and will not be reprinted. If an item becomes unavailable after you have ordered it — for example due to a stock or production issue — we will contact you and issue a full refund.
Contact us
For any questions about shipping or the status of your order:
Email: support@justincasedesigns.co.uk Live chat: available on our website, bottom right of any page
We aim to respond to all enquiries within 24 hours.
Just In-Case Designs LTD 47 Falmouth Way, London, E17 7NZ, United Kingdom
